Terms of Service

1. What Ovana is

Ovana provides education guidance, exam-preparation services, and related tools for nursing and healthcare careers. Where Ovana provides information, it shows what was checked, where it was found, and what still needs confirmation. Ovana is not an official school, licensing board, DSO, or legal, immigration, financial, or medical determination.

2. Eligibility

You must be at least 16 years old and able to form a binding contract to use the Service. If you use it on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

3. Your account

Keep your credentials secure and don't share your account. You are responsible for activity under your account and must notify us promptly of any unauthorized use.

4. License to use the Service

We grant you a personal, non-exclusive, non-transferable, revocable right to use the Service for your own education and career decisions, subject to these Terms.

5. Payments and refunds

Ovana's products are priced separately and each has its own payment terms, shown to you before you pay. Nothing is charged without your confirmation.

Ovana Path. Exploring pathways and risk flags are free. Paid structured reviews are charged against your Ovana balance, where 1 credit = $1. You always see the cost and a spending cap before you confirm. Balance does not expire, unused paid balance is refundable on request, and any check that cannot be completed or comes back inconclusive is refunded.

Ovana NCLEX. Tuition is set out on the Ovana NCLEX site, and the terms that apply to a cohort — what tuition covers, what it does not, and the refund and transfer rules — are presented to you at enrolment and form part of your agreement with us. Path balance and credits do not apply to tuition, and tuition is not charged against them.

6. Your content

You keep ownership of the documents and details you provide. You grant us the limited license needed to host, process, and display that content to operate the Service for you, as described in the Privacy Policy. You are responsible for having the right to share what you upload.

7. Acceptable use

Use Ovana for your own genuine education and career purposes. Do not scrape, reverse engineer, resell, or overload the Service; do not upload unlawful, infringing, or malicious content; and do not use the Service to deceive others or violate any law. We may suspend or terminate accounts that break these rules.

8. Live classes

Live classes may run in Ovana Learn, through a Zoom or Google Meet link, or in Ovana Classroom, Ovana's own live classroom. In Ovana Classroom:

• Meeting IDs and passcodes. Each class meeting has a meeting ID and passcode. They are for the members of that class: do not share them, or invitation links containing them, with anyone else. Only signed-in members of the class can join, whatever the passcode, and repeated wrong passcodes are blocked for a while.
• Conduct. Take part respectfully and follow the teacher's instructions. Teachers can mute participants, turn off their video, stop their screen sharing, keep them in a waiting room or remove them; removals are recorded.
• Recording. A teacher may record a class; the meeting shows when it is being recorded, and recordings are available to the class. Do not record other participants yourself without their consent.
• Attendance. When you join and leave a class is recorded, so that attendance and progress can be shown to you and your teachers.
• Captions. Live captions are optional. When you turn them on, your browser's own speech recognition turns your speech into text that the others in the meeting see; your browser's provider may process that audio.
• Schedules. Class times are set by your teachers and may change; the class schedule and your dashboard show the current times.

9. Intellectual property

The Ovana software, brand, and content (excluding your content and third-party sources) are owned by Tandaly LLC and protected by law. These Terms do not transfer any of our intellectual property to you.

10. Third-party sources

The Service draws on federal, state, and institutional sources (see trust & safety). We certify the provenance of what those sources say; we do not control their accuracy or availability, and we are not responsible for third-party websites the Service may link to.

11. No guarantee of outcomes; "as is"

A verified check confirms the provenance of information as of the date checked. It does not guarantee admission, licensure, visa approval, employment, program availability, examination outcomes, or final cost. The Service is provided "as is" and "as available," and, to the fullest extent permitted by law, we disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement. See the Disclaimer.

12. Limitation of liability

To the fullest extent permitted by law, Tandaly LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability arising out of or relating to the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the claim, or US $100.

13. Indemnification

You agree to indemnify and hold Tandaly LLC harmless from claims arising out of your misuse of the Service, your content, or your violation of these Terms or applicable law.

14. Termination

You may stop using Ovana and close your account at any time. We may suspend or end access for violations of these Terms or to protect the Service and its users. Refundable balance remains refundable.

15. Governing law and disputes

These Terms are governed by the laws of the state in which Tandaly LLC is organized, without regard to its conflict-of-laws rules. Before filing a claim, you agree to first contact us to try to resolve it informally. Any dispute not resolved that way will be brought in the courts located in that state, and you consent to their jurisdiction.

16. Changes and contact

We may update these Terms and will change the "last updated" date above; material changes will be communicated before they take effect. Continued use after an update means you accept the revised Terms. Questions: support@ovana.me.