Help
Support & FAQ
Common questions, grouped by topic. For anything else, reach the team from the contact page.
Getting started
Do I need an account to try Ovana?
No. You can start free from the Pathfinder and map a pathway without signing up. Create an account when you want to save your case, upload documents, or return to it later.
What can Ovana help with?
Choosing and comparing real education programs, mapping the steps of a healthcare pathway, flagging risks and deadlines, and verifying specific facts when a decision depends on them. It is built for nursing, allied health, and international students.
Can I use it in another language?
Yes. Tell Ovana your situation in plain language, in any language, and it will respond in kind.
Verification & accuracy
Is Ovana official advice?
No. Ovana shows you what a source says and when it was checked — it is not an official school, licensing board, DSO, or legal determination. Confirm consequential decisions with the official body.
What does a structured review give me?
A source-backed record for the specific programs you asked about — drawn from authoritative sources such as state board program lists, accreditation records, and the federal IPEDS directory — each carrying its source and the date it was checked. It confirms provenance, not admission or licensure.
Where does the data come from?
Federal and state sources, resolved to the specific campus. See data credits for the full list and trust & safety for how we treat verification.
Billing
What's free and what costs money?
Exploring pathways, building a shortlist, and risk flags are free. A deeper structured review of specific programs is paid — you always see the cost and a spending cap before you confirm. See pricing.
What if a check can't be completed?
Any check that can't be completed or comes back inconclusive is refunded. Unused paid balance is refundable on request, and balance doesn't expire.
Privacy & documents
Who can see my documents?
Only you, unless you grant explicit, revocable consent to share them with a partner. Uploads are stored encrypted and private to your account.
How do I export or delete my data?
Email support@ovana.me with the subject "Data request." See the privacy summary for details.